Customers are satisfied with Ho Chi Minh City Electricity’s online service

A representative from Ho Chi Minh City Electricity Corporation (EVNHCMC) said that applying the achievements of Industrial Revolution 4.0 has made great strides in manufacturing and business efficiency and unit transparency. Instead of having to travel many years ago, the unit’s more than 2.6 million customers now only need to complete all electrical applications and paperwork on an online platform through their phone. .

Huynh Thanh Sang (District 12) is about to open an agricultural products pre-processing and packaging company. The job is complete, please wait for the device to turn on. After installing the EVNHCMC customer service app on his phone, Mr. Sang submitted a new power request through the app. The electricity unit regularly updates the progress of the app, the time of electricity supply survey is reported through this app.

Registering for a new energy source is just one of the many benefits that the EVNHCMC app offers customers. Today, customers can get all their electrical services done anytime, anywhere. All electricity information, including meter reading registration plan, electricity supply plan, application and progress tracking of electricity services, such as renewal of electricity purchase and sale contracts; change, full contract information; renewal, termination of contracts for the purchase and sale of electricity; Temporarily stop using electricity; Testing services, verification of meters, monitoring of electricity consumption indicators … are offered online.

According to the Unit representative, most electricity consumers in Ho Chi Minh City have been satisfied with the app’s monthly electricity consumption tracking function and the electricity service’s registration function for active control and adjustment. Electricity saves daily use.

In addition to the app, Zalo’s EVNHCMC app is embedded with many useful functions, bringing convenience to users and providing clear information during the power supply process.

Mr. Bui Trung Kien, deputy general manager of EVNHCMC, said that in an effort to optimize utility services, the unit not only provides safe, continuous and stable power, but also continuously improves power quality by expanding supply channels. a real “service company”.

From 2021, Ho Chi Minh City’s electric power industry has promoted and improved the quality of power supply to customers on digital platforms. The rate of transactions signing contracts and electronic documents for the purchase of electricity has reached almost 100%. The company has launched new payment methods for electricity, bringing convenience to customers, such as QRCode, Mobile Money; Updating the customer service website and app, applying AI to customer service… In these cases, connecting mobile payment money through the app increases the convenience and comfort for customers who consume electricity. Especially customers in rural, remote and isolated areas without a bank account can still pay for electricity without cash.

The proportion of customers who pay their electricity bills without cash reached almost 100%. The cashless payment channels and methods are diverse, such as: Such as: direct debit and payment authorization, e-wallet, automatic direct debit, bank card, Internet banking, mobile money, QR code, application payment, corporate customer service website, national public portal. Service … and payment intermediary, customer service application for banks, convenience stores, supermarkets, shops and phone booths, ATMs … or electronic wallet.

Going forward, the company will continue to drive digital transformation to improve customer experience and ensure customers’ best interests.

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